Refund Policy

1. Summary

Refunds are issued by Furvexo LLC, the operator of ClaimPixels. If we can’t put your block on the wall, you get your money back in full. Once your block is live and was approved as submitted, the sale is final, with the exceptions below. Questions: billing@claimpixels.com.

2. When you are refunded in full

• Rejected: we reject your image, title, description or link before the block goes live.
• Cancelled before approval: you ask us to cancel before your block has been approved and is live.
• Spot taken: your 15-minute reservation expired and the area was claimed by someone else before your payment completed.
• Removed through no fault of yours: we remove a live block for reasons not caused by you (for example, a mistake on our side, or our decision to discontinue the Service).
• Technical or billing error: you were charged twice, charged the wrong amount, or your block could not be displayed as ordered and we cannot fix it.

A full refund is the whole amount you paid, including any tax we charged.

3. When we do not refund

• After your block is live and was approved as submitted, if you change your mind, or if it brings less traffic or sales than you hoped.
• If we remove your block because it, or the page its link leads to, breaks our Terms.
• If the website your link points to goes offline, changes, or stops being what you described.
• If you provided the wrong image, link or text and the block was approved as submitted. We offer one free change per block instead.

4. How to ask

Email billing@claimpixels.com from the address you used for your order, with the position of your block (or the date and amount of payment). We reply within one business day. Approved refunds are sent back to the original payment method, normally within 5 business days of approval; your bank may take longer to show them.

5. Disputes and chargebacks

Please contact us before opening a dispute with your bank; we resolve most problems quickly. If a chargeback is opened, we may submit evidence (including your order details and the Terms you accepted) and may remove the block and suspend the related content while the dispute is open.

6. Consumers in the EU, UK and similar jurisdictions

ClaimPixels is sold to businesses. If you are nevertheless a consumer protected by mandatory law, that law still applies. You may cancel for a full refund until your block is approved and live. By asking us to start the Service and accepting delivery when your block goes live, you acknowledge that, where the law permits, you lose the right of withdrawal once the Service has been fully performed.